Enterprise terms
What changes when GL Suite is engaged under a corporate agreement.
Last updated: September 13, 2026
These Enterprise Terms supplement the Terms of Service for customers who engage GL Suite, a GuessLess company, through a specific order or agreement (the “Order”). In case of conflict, the Order prevails over these Terms, and these Terms prevail over the Terms of Service.
This is a reference draft. Commercial conditions, service levels and each party’s responsibilities apply as written in the signed Order.
1. Orders
Each Order describes the products or systems engaged, the scope, the term, the fees, the invoicing model and, where applicable, service-level commitments. Scope changes are recorded in writing and may change term and fees.
2. Data processing
In the products and systems engaged, GL Suite acts as processor of the personal data the customer enters, and the customer acts as controller. We offer a Data Processing Addendum aligned with the LGPD (Brazil’s data protection law) describing purposes, subprocessors, security measures and the incident procedure.
- Vercel — hosting of the site and products (São Paulo (gru1)).
- Supabase — database, authentication and storage.
- Stripe — payment processing.
- Resend — transactional email delivery.
- Sentry — error monitoring.
- Upstash — rate limiting (abuse protection).
- Anthropic — artificial intelligence features.
- Google — audience measurement.
- Google APIs — integrations you connect via OAuth.
3. Security
We maintain administrative, technical and physical measures appropriate to the engaged service, including encryption in transit, role-based access control, logging of relevant actions and code review before any release. Details are on the Security and Compliance pages and may be formalised in the Order.
4. Customer content and privacy
Content the customer enters remains the customer’s. We do not use customer data to train our own or third-party artificial-intelligence models without an explicit contractual basis. At the end of the agreement, we export or delete the data as agreed in the Order.
5. Support and service level
The Order names the technical contacts on each side, the support channel and the response windows by severity. Where an availability objective exists, it applies to the service described in the Order and excludes maintenance announced in advance and failures of providers outside our control.
6. Intellectual property
Suite products remain GL Suite’s; the customer receives a licence to use them for the term of the agreement. For custom systems, ownership of what was developed specifically for the customer is defined in the Order, as is the licence over reused in-house components.
7. Indemnification
GL Suite defends the customer against third-party claims alleging that the service, as provided, infringes intellectual property rights, provided the customer notifies us without delay and lets us conduct the defence. The indemnity does not cover use outside the agreement or combinations made by the customer.
8. Publicity
We do not use the customer’s name or brand in public materials without prior written permission. The same applies to case studies and testimonials.
9. Governing law and venue
These Terms are governed by the laws of Brazil. Venue is the courts of the district where GuessLess is headquartered, unless the Order provides otherwise.
10. Contact
Questions about these Terms: contato@glsuite.io. Headquartered in Porto Alegre, RS, Brazil.